Shipping policy
Orders will be delivered by Sendle or Australia Post
Standard Delivery within Australia
Orders will be delivered by Australia Post
Estimated delivery timeframe – 1-2 business days
- Spend $50 or More – “FREE” Shipping
- Spend less than $50 – Flat Shipping fee of $10 AUD
Express and Same day delivery within Australia
Orders will be delivered by Sendle
Express Delivery has an estimated delivery timeframe of 1 business days
- Spend $100 or More – “FREE” Express Shipping
- Spend less than $50 – Flat Express Shipping fee of $15 AUD
Same day is available in selected postcodes in metro Sydney for a flat rate of $15 for orders placed by 10am
Standard and Express Delivery outside Australia
Orders will be delivered by Australia Post or Sendle
Estimated delivery timeframe – 3-5 business days
- Spend $100 or More – “FREE” Shipping
- Spend less than $100 – Flat Shipping fee of $15 AUD
- Express shipping is only available to New Zealand for a flat fee of $30.
International Customs & Import Duties (EU Orders) hairCAPsule™ ships from Australia. Orders delivered to the European Union may be subject to customs duties, VAT, and import fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. We are unable to predict the exact amount — please check with your local customs office before ordering. Delivery times of 6–10 business days (Standard) and 3–5 business days (Express) are estimates and may be affected by customs processing.